Frequently Asked Questions

Why should we trust our vacation plans with Traveloni?

Traveloni has been planning vacations for over 52 years. We are an industry leader in vacation packages. Our destination vacation specialists have extensive knowledge of the resorts and destinations we sell. Our specialists travel to locations and meet with resort managers and personnel many times throughout the year. You want a vacation specialist that has had their “toes in the sand” at the resort you choose. You want an expert that has first hand knowledge of the resort. Call us today at (800) 510-5642 and let us help you choose the perfect destination and resort for your vacation!

Traveloni has also received the following awards and memberships:

Crystal Award with Apple Vacations ( top seller)
Platinum & Gold Award with Funjet Vacations
Diamond Award with Karisma Resorts
Platinum Team with Sandals Resort
Mexican Travel Advisory Board
Signature Travel Network
Connoisseur Club with Abercrombie & Kent
TA Advisory Board with AM Resorts

Is there a price difference if I book online or call a Traveloni destination specialist?

As one of the country’s largest seller of vacations, our Traveloni destination specialists have access to unpublished deals and promotional codes that can lower your vacation package price. Please call us at (800) 510-5642 to make sure that you are getting the lowest possible price for your vacation.

Do I need to pay for my entire vacation upfront or can I make payments?

If you book online, your only option is to pay in full at the time of booking. If you book with a Traveloni destination specialist, we can offer you additional options based on your travel dates. Charter vacation packages require a small deposit, usually $50 – $125 per person. Final payment is due 45 days prior to your travel date and payment plans are available…with NO INTEREST! Scheduled airlines’ vacation packages require a larger deposit and their final payment is due 45 days prior to your travel date and payment plans are available…with NO INTEREST! Call us at (800) 510-5642 and let us set-up the best payment plan for your vacation.

Do I get my travel documents in the mail?

No, all travel documents are electronic and emailed. However, our Traveloni destination specialists would be happy to print out your electronic documents and mail them to you. Just call us at (800) 510-5642.

When will I get my travel documents?

All vacation travel documents are electronic. Your electronic documents will be emailed to you within 24 hours of you making your final payment.

Do I need to purchase travel insurance?

Purchasing travel insurance is a personal decision. We always suggest that you purchase travel insurance. Most vacation packages are non-refundable once they are paid in full. Purchasing travel insurance can offer you comfort that if you need to cancel, you will not lose all of your money! Our Traveloni destination specialists can explain the different levels of coverage and cost. Just call us at (800) 510-5642.

How do I get the best prices on vacation packages?

Our Traveloni vacation destination specialists can help you choose the perfect destination and resort, based upon your budget. We offer a Best Price Guarantee, so we can guarantee that your package will not be cheaper anywhere! Call us for details at (800) 510-5642.

Do we have to pay for our reservations in full right away?

The deposit for most vacation travel packages will be $200 or less. Final payment will be due 45 days prior to your date of departure. Our free payment plan is available for all vacation packages. Call us for details at (800) 510-5642.

Do you have specific resorts that you work with?

Yes! As vacation destination specialists, we know the destinations and resorts that offer the most spectacular vacation settings and deals for every budget. Our vacation destination specialists travel to these locations and resorts in order to make the best recommendations to you for your vacation. Don’t leave the most important part of your year to just anyone. Call Traveloni at (800) 510-5642 today!

How much experience do your destination vacation specialists have?

Our destination vacation specialists are the best in the industry, based on their experience and knowledge in planning your vacation. Your destination vacation specialist will be with you every step of the way, from suggesting the perfect resort to working as a liaison with the resort and even working as a translator if needed! Call Traveloni for more details at (800) 510-5642.

What happens if I need to change something on my reservation, like the names or travel dates and I didn't purchase travel insurance?

As one of the country’s largest sellers of vacation packages, we will work with you to make all needed changes. Some vacation suppliers do charge for changes. Please call our Traveloni vacation destination specialists at (800) 510-5642 for assistance.

What are the fees?

Here is the best part. Our service is FREE to you, your family and friends. We are a travel agency, specializing in vacations. Plus, we offer our Best Price Guarantee, so there is absolutely no reason not to call us right now at (800) 510-5642.

Do I have transfers to the resort included in my package and do I need a voucher?

Transfers from the airport to your resort are included in almost every vacation package that we sell. Your transfer information will be listed on your electronic documents. You do not need a voucher. Once you arrive at your destination, please collect your luggage, go through customs and then head outside to where the sun is shining.

DO NOT STOP AND TALK TO THE TIME SHARE SALESMAN.

Apple Vacations and Funjet Vacations representatives will be holding a sign outside of the airport terminal. Please give them your last name and they will take you to a van and take you right to your resort.

* Apple Vacations representatives wear flowered shirts.
* Funjet Vacations representatives wear teal shirts and white pants.

What should I do if I have travel delays with bad weather?

Travel documents provide a “during travel” phone number to the vacation supplier. Please call that number first, then call us at (800) 510-5642. Our Traveloni vacation destination specialists will work closely with the airlines, hotels and vacation suppliers to make sure that whatever the reason for your delay, you get to your destination and that you get what you paid for!

What happens if I get to the resort and they don't give me the room category that I booked?

Your travel documents will state the room category that was booked and paid by you. If the resort is not honoring that room category, PLEASE call us immediately at (800) 510-5642. Our Traveloni vacation destination specialists will contact the resort manager and make sure that you get what you paid for!

“I'm a rookie at using travel agencies but the Traveloni understanding of the area, the resort, and assistance in setting up travel was outstanding. I'm planning in using them again!”

Michele O.

“I worked for Hotels.com/Expedia and was well acquainted with our Customer Service staff… they don’t hold a candle to you and your staff! This was great and quick work, and I am very grateful. You can bet I’ll be using Traveloni.com for my future vacations!”